Terms & conditions
Given that Natalia Karpman is a professional, based in Nocera Umbra (Italy), Vocabolo Romagnano 49, 06025 VAT number 03826220545, email:
Natalia Karpman, hereinafter referred to as "professional", acts as a consultant for the social network platform called "Instagram";
The services are offered through the website, hereinafter referred to as "the Site";
In the relations between the professional and the Customer-consumer, the following general contract conditions are applied in accordance with Legislative Decree n.21 / 2014.

For the purposes of applying these general terms and conditions, we mean:
Site: the website through which Natalia Karpman's business activity is carried out;
Live: teaching units, focusing on the topics dealt with by the professional, carried out through the online transmission method on the video conference platform and live that allows immediate interaction between Natalia Karpman and the students;
Webinar: registration of the Live course, available for purchase on the Site;
Coaching: support and coaching path through group and individual lessons, aimed at building and improving the Customer's presence on the social network called Instagram;
Goods: goods and services of any nature sold by the professional through the site;
Customer: the person who purchases goods or services through the Site;
Customer-consumer: the person who purchases goods or services through the site and protected by consumer protection regulations (Legislative Decree 206/2005 and subsequent amendments)
Customer-company: the legal entity that purchases goods or services through the site and not protected by consumer protection regulations (Legislative Decree No. 206/2005 and subsequent amendments)

Art.1 Object
The professional, in the exercise of its business activity, offers products and services for sale on the website in the manner specified in these General Contract Conditions.

Art.2 Goods
The goods offered for sale on the website are aimed at supporting individuals and companies with a view to improving their positioning within the social network platform called "Instagram"

Art. 3 Conclusion of the contract
The contract is concluded at the moment in which the Customer's acceptance, transmitted by sending the digital order, reaches the professional's electronic address. The Customer will receive, by email, the confirmation of receipt of the order and the successful conclusion of the contract. At the same time, he will take care to pay for the goods or services purchased as indicated by the professional.

Art. 3.1. Methods of execution of the service
The Customer, as soon as the payment has been made, will receive the credentials to access the Site through his personal account, through which he will be able to use the service or service purchased according to the methods indicated in the relative product sheet.

Art. 4 Prices
The prices indicated on the site are expressed in Euros and include any tax charges.

Art. 5 Methods of payment
The payment method accepted by the professional is as follows: Stripe
It is possible to purchase the services on the site through the payment system called "Stripe" which allows you to transfer funds without sharing your credit card or bank account details. The Customer, by "clicking" on the appropriate "Pay with Stripe" button on the Site, will be directed to the "Stripe" site where they will have to enter their login details and complete the payment.

In this way, the professional will not, under any circumstances, be aware of the information relating to the customer's credit card or bank account as the payment will be processed directly by "Stripe".
Therefore, Natalia Karpman cannot in any way be held responsible for any improper or fraudulent use of data relating to credit cards or bank accounts, operated by third parties.

Art. 6 How to use the goods
With regard to the goods purchased, having ascertained the successful completion of the payment as indicated in the previous art. 5, are immediately made available to the customer as indicated in the relevant product sheet

Art. 6.1 Timing
The timing of availability of the purchased goods are indicated in the information sheets relating to each product on the Site.

Unless otherwise and specifically agreed between the parties, such as in cases where the start of the service is postponed by the professional to a date previously communicated and accepted by the customer, the same undertakes to deliver, or in any case allow use, the goods. to the Customer-consumer without undue delay and, in any case, within thirty days from the date of conclusion of the contract. Any technical problems will be resolved as soon as possible.

Art. 6.2 Delays in delivery/use
The professional has all the necessary means so that the customer can use the goods and services purchased in the shortest possible time.
It is specified that, in the case of the purchase of Live or Coaching paths, the professional will clearly and unequivocally indicate the start dates of the services at the time of the purchase proposal made to the Customer and, therefore, any delay in delivery. / use of the goods, must be calculated from the date agreed between the parties in the proposal and acceptance.
Any delays caused by technical problems cannot be attributed to the professional.
In the event that, for reasons not attributable to the professional, the use of the property is seriously delayed - in any case such as to exceed the limit of 30 days as indicated in art. 6.1. of these General Contract Conditions - the Customer-consumer will be informed and he will be able to choose whether to keep or cancel the order; in the latter case he will be fully reimbursed of the amount previously paid to the professional.

Art.7. Participation in courses and events
The client can request to participate in live shows or coaching through the procedures established from time to time by the Professional.
It is specified that the request has a mere booking effect and the contract is finalized with the acceptance of these general terms and conditions and the consequent payment of the price of the requested service.
It is also specified that in the event that the professional gives the opportunity to divide the payment into several installments, the Customer accepts and undertakes to pay the full price. In the event that he should prove to be in arrears, even for a single installment, his account on the Site will be immediately disabled with consequent inability to access the subsequent lessons.

Art. 8 Withdrawal
The customer - consumer, given the nature of digital content provided through non-material support of the goods and services on the website, expressly accepts that he will lose his right of withdrawal, pursuant to and for the purposes of art. 59 of the d. lgs 21/2014

Art.9 Copyrights
All the contents present on the Website and disclosed through the products offered for sale on the website are confidential and belonging to the professional.
It is expressly forbidden to modify, distribute, transmit, reproduce, publish, translate, license, transfer or sell any information extracted from the Site or from the goods for sale on the site.
Prints or downloads of the aforementioned contents, outside of the cases of archiving or personal viewing, require written authorization from the professional.

Art. 10 Jurisdiction
The Customer-consumer who has no residence or domicile in Italy expressly declares to accept the Italian law and jurisdiction for the interpretation, execution, and resolution of any disputes arising from these general terms and conditions.

Art. 11 Resolution of disputes
The Customer-consumer, who is resident in Europe, can apply, for the out-of-court resolution of disputes with the professional to a mediation body indicated in the ODR platform present at the following link . The professional remains available to provide any clarification to any questions forwarded to her email address:

Art. 12 Jurisdiction
For civil disputes relating to the application of these general contract conditions, the judge of the place of residence or domicile of the Customer-consumer is competent; in all other cases (customers with VAT number, who do not have residence or domicile in Italy and who in any case do not act in the capacity of consumers) that of Nocera Umbra is elected as the competent court.

Art. 13 Privacy
The Customer authorizes the processing of their personal and sensitive data, exclusively for the purpose of executing these general terms and conditions, which will be governed and protected pursuant to EU Reg. 2016/679

Art. 14 Express acceptance
By completing the purchase on this site, the customer declares to expressly accept the art. 6.1, 6.2, 7, 8, 10.14 pursuant to and for the purposes of art. 1341 and 1342 of the Italian Civil Code

Art. 15 Obligation of the buyer
The Customer undertakes and undertakes, at the time of the conclusion of the purchase procedure on the Site, to print and keep these general terms and conditions.
The Customer hereby declares to have read and accepted these general terms and conditions before concluding the purchase.

Art. 16 Exclusions
The Customer-consumer acknowledges that the consumer protection regulations do not apply in the case of purchases with a value of less than € 50.00 (fifty euros / 00).
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